Delivery and Returns
We will always try to get your products to you as quickly as possible, aiming to beat or match the delivery timescales below. However please note that occasionally some orders may take slightly longer than normal to be delivered.
UK DELIVERY – ￡3.50
Your purchase will be delivered by the Royal Mail within 1 to 3 working days from despatch.
REST OF EUROPE – £9.95 for orders under £50; £7.50 for orders £50 +
Your purchase will be delivered by your local postal service as priority within 3 – 5 working days from despatch.
If you are not in, the postal service will leave a card saying that they have attempted to deliver. You will then be able to rearrange delivery with the local postal service.
REST OF WORLD
World Zone 1 & 2: £12.50 for orders under £50; £9.50 for orders £50+
Your purchase will be delivered by your local postal service as priority within 5 – 10 working days from despatch.
Countries in World Zone 1 include: Canada, United States
Countries in World Zone 2 include: Australia, Hong Kong, Japan, New Zealand, Singapore and South Korea
All our products are shipped from the UK. Any import or customs duties incurred are the responsibility of the customer.
Please contact us at firstname.lastname@example.org to discuss delivery charges to any other countries.
RETURNS AND REFUNDS
If for any reason you are not satisfied with your purchase, you are free to return it to us within 14 days of receipt. You should return the item in its original condition.
If the item you have received is not what you ordered, we apologise. Please return it to us in its original condition and we will send you the correct item. We will refund the cost of returning the incorrect item to us. Alternatively, if you wish, we will refund you fully, including the cost of returning the item to us.
If an item is missing from your delivery, we apologise. Please contact us at email@example.com and we will sort it out for you.
If your item is faulty, please return it to us. If there is a fault with an item we apologise and we will send you a replacement item at no postage cost and reimburse you the cost of returning the faulty item. Alternatively, if you wish, we will refund you fully, including the cost of returning it to us.
Should you wish to exchange an item please return it to us within 14 days. Subject to Braveling receiving the item in its original condition we will exchange the item according to your wishes subject to availability and either refund you the difference for a cheaper item, or require extra payment to match the price of a more expensive item. You must pay the postage for returning the item.
DISTANCE SELLING REGULATIONS
Under the UK Distance Selling Regulations all EU customers may cancel any purchase within 7 working days, beginning with the day after receipt of the item. Please contact us at firstname.lastname@example.org should you wish to do so. Any cancelled item must be returned to us in its original condition at your cost.
Your UK statutory rights are not affected by our Returns Policy.
Please allow up to 28 days from the time we receive them for us to deal with returned items.
Any returned item is your responsibility until it reaches us. We cannot be responsible for items that do not arrive at our warehouse. Therefore we advise that you use a parcel or delivery service that insures you for the value of the goods. International Customers please note that our Returns address is in the UK.
The address for all Returns is:
Braveling Ltd, 8 Langton Way, Blackheath, London, SE3 7TL, United Kingdom
If you have any queries regarding returns please contact us at email@example.com.